BBN Technologies

The First & Only True End-to-End Analytics Solution

The AVOKE Call Browser™ is a new and different kind of analytics solution. It looks at your call center from the perspective of your callers. Your caller's experience - and your cost per call - starts the moment the caller dials your contact number and finishes when they hang-up. Shouldn't your analytics look at your call center the same way?

• See the whole call - not just the IVR or only the agent
• Get both content intelligence and caller experience metrics
• Follow your callers through outsource partners and back
• Analytics update continuously - after each call terminates
• No software, no integration, no large capital investment

The AVOKE Call Browser is an on-demand analytics solution. Our subscription model gives you choices and flexibility. Use the AVOKE Call Browser for a few months to get objective data and insights for your strategic plan. Or, use it all year for continuous process improvement and customer experience management.

The AVOKE Call Browser uses patented BBN technology to transparently capture end-to-end calls, extract caller experience data, summarize cost-per-call and reveal dissatisfiers. Its “software-as-a-service” delivery model accelerates time-to-value and eliminates IT complexity.