Raytheon BBN Technologies

The First & Only True End-to-End Analytics Solution

The AVOKE® Call Browser is a new and different kind of analytics solution. It looks at your call center from the perspective of your callers. Your caller's experience - and your cost per call - starts the moment the caller dials your contact number and finishes when they hang-up. Shouldn't your analytics look at your call center the same way?

• See the whole call - not just the IVR or only the agent
• Get both content intelligence and caller experience metrics
• Follow your callers through outsource partners and back
• Analytics update continuously - after each call terminates
• No software, no integration, no large capital investment

The AVOKE® Call Browser is an on-demand analytics solution. Our subscription model gives you choices and flexibility. Use the AVOKE® Call Browser for a few months to get objective data and insights for your strategic plan. Or, use it all year for continuous process improvement and customer experience management.

The AVOKE® Call Browser uses patented BBN technology to transparently capture end-to-end calls, extract caller experience data, summarize cost-per-call and reveal dissatisfiers. Its “software-as-a-service” delivery model accelerates time-to-value and eliminates IT complexity.