AVOKE™ Caller Experience Analytics
Manage Caller Experience
Adding caller experience metrics to your reporting delivers valuable intelligence to the business. Changes in caller behavior signals shifts in customer needs – and provides immediate feedback on your offerings and your contact processes. With AVOKE Caller Experience Analytics you can:
Manage key experience metrics
Solve the data integration problem
Translate insights into action
The AVOKE™ Call Browser is the only solution that captures your caller’s entire experience from dialing to hang up – thru all IVRs, queues & agents, both in-house & outsourced. All with no software and no integration.
Drive Strategic Change
Cut negative experiences by 30-70%
Eliminate 10-25% of agent talk time
Improve conversion rates by 50%+
How can you achieve these results? Your callers can tell you. They know where you wasted their time. They also know why they had to call - and how their call could have been avoided.
With AVOKE Caller Experience Analytics you can capture end-to-end caller experiences, extract process intelligence, and translate insights into an actionable roadmap for strategic process improvement.
